BUSINESS PROCESS OUTSOURCING

Change has been the constant for most industries in the recent past – volatility in markets, new regulations and heightened customer expectations constrain many organizations in realizing healthy margins. TeleSky provides an opportunity to realize tangible outcomes through comprehensive Business Process Outsourcing (BPO) services.

By outsourcing of routine, low value-add and low risk business functions to TeleSky your organization will enhance operational efficiency at lower costs.

FEATURE SERVICES

Inbound Sales Non Core Procurement Payment processing
Insurance forms Account Opening forms Loan application forms
Mortgage applications Virtual Assistant Services


WHAT IT TAKES

  • Receive service tickets on Phone/Mail/Service Management tool
  • Initiate Ticket Management System process
  • Assign the ticket to the competent designated person
  • Track and follow-up tickets with designated persons for closure
  • Escalate the ticket to appropriate support group
  • Consolidate statistics / Provide Reports
  • Ticket Management and Service Request Fulfillment Analysis
  • Knowledge Management
  • KEY BENEFITS

    1.Cost Efficiency - Cost efficiency- you only pay for actual services received- pricing is transaction based.

    2. Workforce Optimization - Company staff are able to focus on core competencies of the business and not routine functions.

    3. Knowledge Transfer - Our holistic service offerings transform businesses tactical level through use of Shared Service Centers (SSC) .

    MORE INFORMATION

    Call or Email
    Case Studies

    Ready to get started?  Contact us to discuss your Call Center Needs, read our case study, or sign up for one of our classes.
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