resilience

The health and safety of our community is the number one priority. 

Business continuity amid the novel COVID-19 Virus is essential for resilience. 

 
 
 
 
 
 
 
 
 
 
 

proact

Anticipate necessary changes to ensure business continuity

respond

Communicate and respond quickly to queries

adapt

Open your Customer Service lines for home deliveries

intel

Analyze customer preferences and take action

Resilient Customer Care

Callers want to speak to a real human to get answers. If your call center isn’t properly staffed, calls will be put on hold or answered without the right information or sent to voice mail. In a criss situation that is unsettling. Put in place a business continuity and communication plan.

BE CURRENT

BE BRIEF

BE REPETITIVE

Your caller picked up the phone to talk to you because they're anxious. Reassure them with current information and confidence that you've thought of everything.

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