Anticipate necessary changes to ensure business continuity
Communicate and respond quickly to queries
Open your Customer Service lines for home deliveries
Analyze customer preferences and take action
Resilient Customer Care
Callers want to speak to a real human to get answers. If your call center isn’t properly staffed, calls will be put on hold or answered without the right information or sent to voice mail. In a criss situation that is unsettling. Put in place a business continuity and communication plan.
Your caller picked up the phone to talk to you because they're anxious. Reassure them with current information and confidence that you've thought of everything.
The Government has extended the ban on international flights for another 30 days. The ban does not apply to flights coming to evacuate foreign nationals & cargo flights,” Transport CS, James Macharia.
#KomeshaCorona update https://t.co/kqWUFMVDVl...