CORPORATE CALL CENTER TRAINING

TeleSky Corporate Call Center Training offers you and your management staff the necessary knowledge and tools to perform at their best. Our training programs will improve your call center efficiency, boost revenue, and client satisfaction.  A well trained team elevates skills, and ultimately leads to improved performance. We have two delivery methods for training: public and on-site.

Your call center is the heartbeat of your organization, it’s the best ear to understand first-hand what customers are experiencing with your brand.  When a customer reaches your center, you have a unique opportunity to either turn a bad experience into a good one, or deliver such a great experience that they become a promoter of your brand.

FEATURE SERVICES

Call Center Services Certified Trainers Thorough course offerings available
Industry expert instructors who offer real-world examples of operational issues and solutions. Comprehensive information covering all aspects of call center operations


WHAT IT TAKES

Public training and onsite 2 day course
  • Attitudes to Customer Services,
  • 12 Steps to Effective Customer Engagement,
  • Managing Customer Expectations,
  • Cross Selling and Up-Selling,
  • Wining with relationship engagement
  • Call Center Performance Metrics
  • KEY BENEFITS

    1. Building Confidence and Credibility of your customer service team.

    2. Creating Value for Your Customers

    3. Communicating Your Value with Confidence and Ease.

    4. Strengthening Client Relationships

    5. Guaranteed Response Service

    MORE INFORMATION

    Call or Email
    Case Studies
    Ready to get started?  Contact us to discuss your Call Center Needs, read our case study, or sign up for one of our classes.
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