Superior financial service call center services reduces costs and improves client communication in all organizations in the financial sector. That includes Insurance, banking, Mirco-finance and associated services. Digitization, competition and never ending regulations are putting pressure on organizations that are keen on growth.
The biggest threat to this growth in the financial services, is poor customer service. While digitization enhances self-service products, every point of customer contact is an opportunity for a profit or a loss. When a customer has a problem, they want to speak to someone, they want 24/7 access, across multiple channels. Failure to provide it puts even the most established clients at risk.
TeleSky helps prevent lost business and helps increase profits. We customize our call centers solutions to your needs and keep your clients happy. From basic answering services for financial companies, to specialized claims and transactional processing centers, we support your financial advisers. Tailored call center solutions that meet diverse requirements, make the right impression, boost your bottom line and enhance your brand.
o Client and Customer service
o Virtual receptionist
o Claims processing
o After hours/ Call Overflow support
o Query Resolution
o Billing support
o Subscription Services
o Activation and Cancellation requests
o Disaster recovery support
o Customer win-back and retention.