HOTLINE
Transform The Public’s Experience
From floods to drought to emergency services, call technology is able to transform public service delivery.
However, the complexity in accessing critical help or information makes the whole experience a negative one.
The ability to efficiently handle all hotline calls and scale up workforce when need arises is critical.
TeleSky offers a comprehensive public hotline service that helps your organization help people.
PUBLIC SUPPORT HELPLINE
TURNKEY
- Back office & Technical Support.
- Surge Staffing.
- Round the clock support number.
SENTIMENT
- Call forecasting.
- Sentiment analysis & reporting.
- First level rapid response.
DESIGN
- Data driven resource allocation.
- Optimizing logistical support.
Engage
Improve efficiency & Reach
Simplify access to public services/information to reduce walk-in queues & anxiety. Improve accuracy of responses to public inquiries and requests.
Transform Citizen's Experience
The public often struggle to make informed decisions and understand options available to them.
Available
Your Organization's helpline should be available round the clock.
Affordable
Open an intelligent toll-free line that the encourages engagement.
Accessible
Design the helpline to be accessible to all who need help.
