#Talk Love

April 21, 2020

Three wonders of Real-Time Monitoring!

The customer is king but real-time data is the empire. One cannot stand without the other in the modern call center. From the agents on the […]
March 24, 2020

Jambo Kenya; Why we are the best in Africa for BPO services!

I still remember the first very day I became a call center agent. It was 2018, and out of bills to pay (and the enticing offer), […]
March 2, 2020

Mr. and Mrs. Employer

February 19, 2020

Are You Listening? May Be Not as Effective as You Could Be.

Which is more powerful – words or action? First, both are critical forms of communication that complement one another. Most people struggle with listening especially when […]
February 13, 2020
Understanding Call Center

How Well Do You Know Call Center Jargon?

They say women are from Venus and the language there is different. To connect with them you need to understand their language. It is the same […]
January 24, 2020
Call Center Tips

Somebody Shoot Me! Am Not Happy With This Customer Service

Customer service skills that are a must have for any call center agent in a BPO “Oh no, I do not know how to use this […]
January 24, 2020

4 Tips to Get Your Customer Service To The Top

4 Tips to Get Your Customer Service To The Top Take A Peek What is product knowledge? You might be trying to figure out what this […]
January 16, 2020

6 Tips You Should Always Use When Cold Calling

A few years ago it was quite easy to get business by traditional advertisement on print media. Times have changed and potential customers are flooded with […]
January 13, 2020

Why Mary Is Celebrated on Jamhuri Day

The Day is 12thDecember 2019. This dates is branded Jamhuri Day in Kenya, loosely translated “Independence Day”. Truth is that we have always been interdependent.   On […]
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