#Talk Love

February 19, 2020

Are You Listening? May Be Not as Effective as You Could Be.

Which is more powerful – words or action? First, both are critical forms of communication that complement one another. Most people struggle with listening especially when […]
February 13, 2020
Understanding Call Center

How Well Do You Know Call Center Jargon?

They say women are from Venus and the language there is different. To connect with them you need to understand their language. It is the same […]
January 24, 2020
Call Center Tips

Somebody Shoot Me! Am Not Happy With This Customer Service

Customer service skills that are a must have for any call center agent in a BPO “Oh no, I do not know how to use this […]
January 24, 2020

4 Tips to Get Your Customer Service To The Top

4 Tips to Get Your Customer Service To The Top Take A Peek What is product knowledge? You might be trying to figure out what this […]
January 16, 2020

6 Tips You Should Always Use When Cold Calling

A few years ago it was quite easy to get business by traditional advertisement on print media. Times have changed and potential customers are flooded with […]
January 13, 2020

Why Mary Is Celebrated on Jamhuri Day

The Day is 12thDecember 2019. This dates is branded Jamhuri Day in Kenya, loosely translated “Independence Day”. Truth is that we have always been interdependent.   On […]
September 25, 2018

When Everything Goes Wrong

The public is under the authority of numerous entities from health, security, transport, safety, name them. All these institutions have dos and don’ts. Unfortunately, specific relevant […]
August 24, 2018

To Be a Good Manager You Must Do this One Thing

Have you ever wondered how good managers motivate their employees?.  Have you also wondered how other companies have employees who stay with their energies on an […]
August 14, 2018

The Most Important Lesson Startups need to Know

One lesson many businesses have learnt the hard way is that Customers always expect more. Customers not only want to buy your product or service but […]
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