TELECOM

OVERVIEW

The Telecom sector is a competitive domain where customer acquisition depends on tangible factors such as tariffs, network connectivity and package bundle offerings. Customers can easily switch from one provider to the other faster than before. In this environment loyalty can be built on the basis of high-quality customer service.

TeleSky is an expert at Call Center Services and enables your telecom company to improve customer experiences in a cost-optimized manner. By leveraging our expertise in the customer service domain, you can be assured of customer interactions that are focused on brand advocacy and long-term retention.

Outsourcing customer service to TeleSky will give organisation access to robust, round-the-clock support in the form of a 24/7 multi-channel contact center. Through well-trained professionals and the latest call center technology, we engage with your customers through: inbound and outbound voice support, web / live chat, email management, mobile SMS / text and IVR (self-service). Our call center technology ensures that all your customer interactions are streamlined

SERVICES

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