The field of healthcare changes rapidly. Our healthcare call center experience gives us the ability to readily adapt. If it’s your first time contemplating outsourcing, we will walk you through the process. If you’re looking to make a change with a current vendor we can assist with the transition.
From Insurance to medical service providers, a multitude of new players are entering the healthcare market. Our experience in providing customized and cost-efficient solutions for the customer care requirements of enterprises will ensure that your healthcare organization's customer service offering is superior to the rest.
Everything we offer can be customized to your needs. We can join you in supporting your call volume or we can even take all of your calls. Now you can expand your hours to evening and weekend support and we can also be a part of any disaster recovery plan you may need to implement.
o Revenue recovery/billing
o Post care patient surveys
o 24/7 Emergency Services Helpline
o Pre-admission and post discharge communication
o Patient Win-back
o Medication reminders
o Patient Scheduling Services – registration