TeleSky Ltd is committed to protecting the privacy and personal data of our users. This Data Protection/Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website www.telesky.co.ke (“Website”) or use our services.

We recommend you carefully read this statement. In our processing we comply with the requirements of Data Protection Act of 2019 legislation. That means, among other things, that:

• we clearly state the purposes for which we process personal data. We do this by means of this privacy statement;
• we aim to limit our collection of personal data to only the personal data required for legitimate purposes;
• we first request your explicit consent to process your personal data in cases requiring your consent;
• we take appropriate security measures to protect your personal data and also require this from parties that process personal data on our behalf;
• we respect your right to access your personal data or have it corrected or deleted, at your request.

If you have any questions, or want to know exactly what data we keep of you, please contact us.

1. Consent

By using our website or services, you consent to the terms of this Data Protection/Privacy Policy. If you do not agree with any part of this Policy, please do not access the Website or use our services.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information from you:

• Name
• Email address
• Phone number
• Mailing address
• Other relevant contact details

2.2 Non-Personal Information

We may collect non-personal information about your interactions with our Website, such as your IP address, browser type, referring/exit pages, and operating system. This information is used to analyze trends, administer the Website, track user movements, and gather demographic information.

3. Use of Information

We use the collected information for the following purposes:

• To provide and maintain our services
• To personalize your experience on our website
• To respond to your inquiries, comments, or feedback
• To send periodic emails regarding our services or updates
• To comply with legal obligations.
• Contact – Through phone, mail, email and/or webforms
• Payments
• Registering an account
• Newsletters
• To support services or products that a customer wants to buy or has purchased
• Compiling and analyzing statistics for website improvement.

4. Legal Basis for Processing

We will only process your personal information when we have a legal basis to do so, which may include:

Your consent to the processing activities:

• The processing is necessary for the performance of a contract with you
• Compliance with a legal obligation
• Protection of vital interests
• Legitimate interests pursued by us or a third party

5. Data Sharing and Disclosure

We may share your personal information with third parties in the following circumstances:

• With your consent or at your direction
• With service providers who assist us in delivering our services
• When required by law or in response to a valid legal request
• To protect our rights, property, or safety, or that of others
• In connection with a merger, acquisition, or sale of assets

6. International Data Transfer

Your personal information may be transferred and processed in countries outside of your jurisdiction. We will take appropriate measures to ensure that such transfers comply with applicable data protection laws.

7. Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Policy unless a longer retention period is required or permitted by law.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, please note that no security measures are foolproof, and we cannot guarantee the absolute security of your data.

9. Your Rights

You have the right to:

• Access, correct, or update your personal information
• Object to or restrict the processing of your personal information
• Request the erasure of your personal information
• Obtain a copy of your personal information in a structured, commonly used, and machine-readable format
• Withdraw your consent at any time, where we rely on consent for processing
• Right to rectification: you have the right to supplement, correct, have deleted or blocked your personal data whenever you wish.
• Right to transfer your data: you have the right to request all your personal data from the controller and transfer it in its entirety to another controller.
• Right to object: you may object to the processing of your data. We comply with this, unless there are justified grounds for processing.

Please make sure to always clearly state who you are, so that we can be certain that we do not modify or delete any data of the wrong person.

To exercise your rights, please contact us using the information provided in Section 11.

10. Third Party

This privacy statement does not apply to third-party websites connected by links on our website. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend you read the privacy statements of these websites prior to making use of these websites.

11. Cookies

Our website may use cookies and similar tracking technologies to enhance your experience. You can modify your browser settings to control the use of cookies.

12. Contact Us

If you have any questions or concerns about this Data Protection/Privacy Policy or our data practices, please contact us at:

TeleSky Ltd
Valley View Office Park Ltd
City Park Drive
Parklands, Nairobi, Kenya
Website: www.telesky.co.ke 
Email: hello@telesky.co.ke 
Phone number:  +254709370000