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we do it ethically

Code of Ethics and Business Conduct

Business Conduct

Ethics Code

At TeleSky Limited, our reputation is built on trust, integrity, professionalism, and excellence. Every interaction with our clients, customers, employees, partners, suppliers, and communities reflects who we are as an organization.

This Code of Ethics and Business Conduct sets out the standards that guide our decisions and actions. It applies to everyone associated with TeleSky and reflects our commitment to delivering exceptional customer experiences while operating responsibly, ethically, and in compliance with applicable laws and international best practices.

We expect every employee, contractor, consultant, supplier, and business partner to uphold these principles every day.

Purpose

Principles

This Code establishes the ethical principles and standards expected of everyone working for or representing TeleSky Limited.

It is designed to:

  • Promote ethical business practices.
  • Protect customer trust.
  • Foster a respectful workplace.
  • Support compliance with applicable laws and regulations.
  • Protect confidential information.
  • Promote responsible decision-making.
  • Maintain TeleSky’s reputation as a trusted business partner.

Where it Applies

Scope

This Code applies to:

  • Directors
  • Management
  • Employees
  • Contact Centre Agents
  • Temporary staff
  • Interns
  • Contractors
  • Consultants
  • Vendors
  • Suppliers
  • Business partners acting on behalf of TeleSky

Code of Conduct

  1. Ethical Principles

Everyone representing TeleSky shall:

  • Act honestly and fairly.
  • Respect the law.
  • Protect confidential information.
  • Avoid conflicts of interest.
  • Treat others with respect.
  • Make decisions objectively.
  • Use company resources responsibly.
  • Report unethical conduct.
  • Protect TeleSky’s reputation.
  1. Compliance with Laws

TeleSky complies with all applicable laws, regulations, contractual obligations, and industry standards in every country where we operate. Employees are expected to understand and comply with the legal and regulatory requirements relevant to their roles.

  1. Respect in the Workplace

TeleSky is committed to providing a workplace that is:

  • Inclusive
  • Professional
  • Respectful
  • Safe
  • Free from discrimination
  • Free from harassment
  • Free from bullying
  • Free from retaliation

We value diversity and believe different perspectives strengthen our organization.

  1. Equal Opportunity

Employment decisions are based on merit, qualifications, performance, and business needs. TeleSky does not tolerate discrimination based on race, colour, ethnicity, nationality, religion, age, disability, gender, marital status, pregnancy, or any other characteristic protected by applicable law.

  1. Customer Confidentiality

Protecting customer information is one of our highest priorities. Everyone working at TeleSky shall:

  • Access information only when authorized.
  • Use information solely for legitimate business purposes.
  • Protect customer data from unauthorized disclosure.
  • Comply with confidentiality agreements.
  • Report suspected information security incidents immediately.
  1. Privacy and Data Protection

TeleSky respects the privacy rights of individuals. We are committed to:

  • Processing personal data lawfully.
  • Collecting only necessary information.
  • Protecting personal data with appropriate safeguards.
  • Respecting applicable data protection legislation.
  • Supporting the rights of data subjects.
  1. Information Security

Every employee has a responsibility to protect company and customer information. This includes:

  • Using strong passwords.
  • Following access control requirements.
  • Protecting company devices.
  • Reporting phishing attempts.
  • Following cybersecurity procedures.
  • Completing mandatory security awareness training.
  1. Conflicts of Interest

Employees shall avoid situations where personal interests conflict—or appear to conflict—with the interests of TeleSky or its clients.

Examples include:

  • Financial interests in competitors or suppliers.
  • Hiring or supervising close relatives without appropriate disclosure.
  • Accepting gifts that influence business decisions.
  • Using company opportunities for personal gain.

Potential conflicts must be disclosed promptly.

  1. Gifts, Hospitality and Entertainment

Business gifts and hospitality must never influence—or appear to influence—business decisions.

Employees shall:

  • Accept only reasonable and modest business courtesies.
  • Never solicit gifts.
  • Never accept cash or cash equivalents.
  • Decline inappropriate gifts or benefits.
  1. Anti-Bribery and Anti-Corruption

TeleSky has zero tolerance for bribery or corruption. Employees shall never:

  • Offer bribes.
  • Accept bribes.
  • Facilitate improper payments.
  • Provide anything of value to improperly influence a business decision.

All business relationships must be conducted honestly and transparently.

  1. Fair Competition

TeleSky competes fairly and ethically. We will not:

  • Engage in anti-competitive conduct.
  • Misrepresent competitors.
  • Misuse confidential competitor information.
  • Participate in unlawful market practices.
  1. Responsible Use of Company Assets

Company assets—including equipment, systems, software, intellectual property, and information—must be used responsibly and only for authorized business purposes. Employees are expected to protect company property from misuse, theft, damage, or unauthorized disclosure.

  1. Responsible Use of Artificial Intelligence

TeleSky embraces Artificial Intelligence to enhance customer experience and operational efficiency while ensuring responsible and ethical use.

Employees shall:

  • Use only approved AI tools.
  • Verify AI-generated content before use.
  • Protect confidential and personal information when using AI technologies.
  • Avoid using AI in ways that create bias, discrimination, or misinformation.
  • Ensure that human oversight is maintained for decisions affecting customers and employees.

AI is intended to augment—not replace—professional judgment and accountability.

  1. Social Media and Public Communications

Employees shall:

  • Protect confidential information.
  • Communicate respectfully online.
  • Avoid making unauthorized public statements on behalf of TeleSky.
  • Preserve the company’s reputation in all communications.
  1. Sustainability and Corporate Responsibility

TeleSky is committed to conducting business responsibly by:

  • Reducing environmental impact.
  • Supporting ethical supply chains.
  • Promoting digital inclusion.
  • Contributing positively to the communities in which we operate.
  • Encouraging responsible use of technology.
  1. Reporting Ethical Concerns

Everyone has a responsibility to report suspected unethical, illegal, or inappropriate conduct. Concerns may include:

  • Fraud
  • Bribery
  • Corruption
  • Theft
  • Harassment
  • Data breaches
  • Cybersecurity incidents
  • Conflicts of interest
  • Financial misconduct
  • Violations of this Code

Reports made in good faith will be treated confidentially wherever possible. TeleSky prohibits retaliation against anyone who raises genuine concerns.

  1. Investigations

All reported concerns will be reviewed promptly, fairly, and confidentially.

Appropriate corrective action will be taken where misconduct is confirmed.

  1. Consequences of Violations

Violations of this Code may result in:

  • Coaching or retraining
  • Disciplinary action
  • Suspension
  • Termination of employment or contract
  • Civil proceedings
  • Criminal prosecution where applicable
  1. Continuous Improvement

TeleSky regularly reviews this Code to ensure it remains aligned with:

  • International best practices
  • Legal and regulatory requirements
  • Industry standards
  • Customer expectations
  • Emerging technologies and ethical risks
  1. Contact Us

Questions regarding this Code or ethical concerns may be directed to:

General Manger, Contact Center

TeleSky Limited

Email: hello@telesky.co.ke

Website: www.telesky.co.ke

Our Commitment

Ethics is not simply about complying with laws and policies—it is about doing the right thing, even when no one is watching.

Every person representing TeleSky shares the responsibility of protecting our reputation by acting with integrity, professionalism, accountability, and respect in every interaction.

Approved By: Board of Directors 

Version: 1.0

Review Frequency: Annual